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SOAP ERROR on AddAttachment Operator - "policy limit exceeded"

  • 1.  SOAP ERROR on AddAttachment Operator - "policy limit exceeded"

    Posted Oct 07, 2015 11:25 AM

    Hello, Good Evening all!

     

    I'm facing an error , suspected related to some issue on WebServices.

    On a process, i'm creating a Change Order using the Create Chg Operator, followed by an operator to add an attachment to that Change Order just created.

     

    Although, it blocks with error on AddAttachment operator with the message:

     

    <Fault xmlns="http://schemas.xmlsoap.org/soap/envelope/">

    <faultcode>soapenv:Server.generalException</faultcode>

    <faultstring>Error: could not perform the operation, policy limit exceeded</faultstring>

    <detail>

    <hostname xmlns="http://xml.apache.org/axis/" xmlns:ns1="http://xml.apache.org/axis/">(server name hidden)</hostname>

    </detail>

    </Fault>


    We're running on CA IT PAM 4.2


    Thanks for all your help!


    Regards,

    Ivo

     

     



  • 2.  Re: SOAP ERROR on AddAttachment Operator - "policy limit exceeded"
    Best Answer

    Broadcom Employee
    Posted Oct 07, 2015 11:57 AM
      |   view attached

    This is an issue at the Service Desk web service.  I am seeing solutions that range from applying a patch (though that seems to be for older 11.2 version), through using MIME instead of DIME.  Unless the below example helps we will want to ask the Service Desk folks to assist.

     

     

    I am attaching an example process for attaching into Service Desk.  Please note, this attachment was created for older releases of both PAM and Service Desk but it should work in the new releases.  Please see the readme for changes that are necessary to get it functional.

     

    I also recommend attempting what you are doing in a 3rd party soap utility such as soapui to verify that the web service action is valid overall, then move back into PAM.

    Attachment(s)