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Cisco CIM/SIP integration for direct call logging in CA SDM

Question asked by gupas07 Employee on Oct 7, 2015
Latest reply on Oct 8, 2015 by JussiValkonen

Hi,

 

Does anyone ever came across integrating Cisco solutions like CIM/CIP with CA Service Desk Management.

 

I am working on a case where Cisco and CA products needs to get stitched together to form the solution, one of the integration point is to get incident directly from Cisco tools like CIM created in CA SDM.

 

An early response will be a great help.

 

Regds,

Ashutosh.

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