AnsweredAssumed Answered

Setting Active flag in list_in.htmpl and list_pr.htmpl

Question asked by andholmes on Oct 8, 2015
Latest reply on Oct 9, 2015 by cdtj

I need to change the Active Flag default on the Incident and Problem search form, list_in.htmpl and list_pr.htmpl, so that it does not default to "Active" but defaults to < empty > instead.  I have tried everything I can think of but it simply does not work.  I even tried to change it to a sfDropdown like what is used on the list_chg.htmpl search (which also doesn't default to < empty >) instead of using the searchFilterDropdown and it didn't work either.  CA Support has not been able to find a solution.  I wondered if anyone here has been able to do anything like this.  We are on Service Desk Manager version 12.9 and are about to start working on upgrading to 14.1.