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Setting Active flag in list_in.htmpl and list_pr.htmpl

Question asked by andholmes on Oct 8, 2015
Latest reply on Oct 9, 2015 by cdtj

I need to change the Active Flag default on the Incident and Problem search form, list_in.htmpl and list_pr.htmpl, so that it does not default to "Active" but defaults to < empty > instead.  I have tried everything I can think of but it simply does not work.  I even tried to change it to a sfDropdown like what is used on the list_chg.htmpl search (which also doesn't default to < empty >) instead of using the searchFilterDropdown and it didn't work either.  CA Support has not been able to find a solution.  I wondered if anyone here has been able to do anything like this.  We are on Service Desk Manager version 12.9 and are about to start working on upgrading to 14.1.

 

Thanks!

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