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We have contracted to integrate Service Desk 14.1 with CA PPM 14.2 (uni-directional from CA PPM to Service Desk).  Is ther a bi-directional integration possible between CA PPM 14.2 and Service Desk 14.1?

  • 1.  We have contracted to integrate Service Desk 14.1 with CA PPM 14.2 (uni-directional from CA PPM to Service Desk).  Is ther a bi-directional integration possible between CA PPM 14.2 and Service Desk 14.1?

    Posted Oct 09, 2015 11:02 PM

    We have contracted to integrate Service Desk 14.1 with CA PPM 14.2 (uni-directional from CA PPM to Service Desk).  Is ther a bi-directional integration possible between CA PPM 14.2 and Service Desk 14.1?



  • 2.  Re: We have contracted to integrate Service Desk 14.1 with CA PPM 14.2 (uni-directional from CA PPM to Service Desk).  Is ther a bi-directional integration possible between CA PPM 14.2 and Service Desk 14.1?

    Posted Oct 11, 2015 03:19 PM

    This is definitely possible via a custom integration.  We (Rego) have standard bi-direction integrations between PPM--SNOW, PPM-Jira, PPM-Rally, PPM--TFS.  So, this is completely possible.  You just need to decide on which system will be the master owner of what data, the triggers to move data and then the frequency to do it.  The devil is always in the details for something like this but it is very possible.

     

    Thanks

    Josh