How to make Attachment as mandatory in CA Service Catalog Version R12.9 for some services. I have highlighted in attachment
Anyone can provide comment on my post???
You need to select 'Attachment Mandatory' when viewing the service option details.
For this to work 'Allow Attachments at Service Option Level' must be enabled from Catalog > Configuration > Request Management Configuration.
I did as you suggested. But still I am able to submit request without attachment. Allow Attachment at Service option level is default set as "YES". I have attached the screenshot
Do let me know if there any more setting to do
In testing locally on 12.9.01 I simply selected 'Attachment Mandatory' for a service option and received the following when trying to submit a request for the same offering/service option:
To submit this request, you must add an attachment to the service option(s) <service option name>. Use the Attachment icon of the service option.
I did notice the following included in CP1, not sure if that's what you're running into:
Though the ‘attachment mandatory’ is enabled at service option level, a request, created through ‘Copy Request’ feature, can be submitted without any attachment, if the request has ‘One-Click Submit’ Service.
Thanks Jason for your prompt reply. Well I tested on Service Catalog Version = 126.96.36.1996. I will check on the CP1 version
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