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Adding a Custom Status in CA Service Catalog

Question asked by JatinM on Oct 18, 2015
Latest reply on Oct 30, 2015 by pier-olivier.tremblay

Hi,

 

We have requirement to assign a Service Request to multiple teams sequentially for fulfillment which is not available out-of-box. I created a new status "Partially Fulfilled" and required rules and actions for that. It is working in case of assigning it to multiple teams but when the last moves it to this status it should move to fulfilled/completed automatically but instead it gets assigned to the first team to which the request was assigned for Fulfillment in Configured status and I am not even using that status.

 

I am currently on 12.9 CP1.

 

Can anyone help on this one.

 

Thanks,

Jatin

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