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Failure To Launch Introscope Workstation Over VPN (Slow Connection Issue?)

Question asked by paimon.soror Champion on Oct 22, 2015
Latest reply on Oct 28, 2015 by RazMan

Hi All;


Wondering if anyone has had this issue in their environment.  We are currently running Introscope Workstation 9.7.x.  The workstation launches fine for our users who are on the business LAN, but, we have an issue for some of our users who are on a remote connection.  Seems that after the authentication process, the Workstation fails to load.


Support had mentioned that the issue was related to the number management modules and dashboards we have, and suggested increasing our Workstation timeout.  We tried 10 minutes but that didn't seem to help.


Has anyone else run into this issue?