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UIM Server installation fails on Windows 2012 r2

Question asked by crami3783 on Oct 22, 2015
Latest reply on Oct 22, 2015 by crami3783

Hello All,

We are installing UIM 8.3.1 on Windows 2012 R2 machine (Net New Installs).

We have a remote MS SQL server. When i run the installer all the steps in the wizards are successful with System Prereq Analysis, DB Configurations (Successfully connected to remote DB and created db named CA_UIM), Parimary HUB configurations.

Local host files are update with <IPv4> <short_name> <FQDN>. We intially had the localhost entry and installed failed, then we removed localhost (loopback) address and tried the install without success.

We are getting errors while insaller starting the Nimsoft Robot Watcher services.

Getting the following errors.

2015-10-22 08:20:18,004 WARN  probe.ProbeController:waitForResponse:354 [Thread-39]  - nametoip failed: (80) Session error, Unable to open a client session for 192.168.7.153:48000: Connection refused: connect

2015-10-22 08:20:21,503 WARN  probe.ProbeController:waitForResponse:354 [Thread-39]  - nametoip failed: (80) Session error, Unable to open a client session for 192.168.7.153:48000: Connection refused: connect

2015-10-22 08:20:25,003 WARN  probe.ProbeController:waitForResponse:354 [Thread-39]  - nametoip failed: (80) Session error, Unable to open a client session for 192.168.7.153:48000: Connection refused: connect

2015-10-22 08:20:28,502 WARN  probe.ProbeController:waitForResponse:354 [Thread-39]  - nametoip failed: (80) Session error, Unable to open a client session for 192.168.7.153:48000: Connection refused: connect

2015-10-22 08:20:32,002 WARN  probe.ProbeController:waitForResponse:354 [Thread-39]  - nametoip failed: (80) Session error, Unable to open a client session for 192.168.7.153:48000: Connection refused: connect

2015-10-22 08:20:35,501 WARN  probe.ProbeController:waitForResponse:354 [Thread-39]  - nametoip failed: (80) Session error, Unable to open a client session for 192.168.7.153:48000: Connection refused: connect

2015-10-22 08:20:39,001 WARN  probe.ProbeController:waitForResponse:354 [Thread-39]  - nametoip failed: (80) Session error, Unable to open a client session for 192.168.7.153:48000: Connection refused: connect

2015-10-22 08:20:41,500 ERROR probe.ProbeController:waitForResponse:365 [Thread-39]  - Failed to communicate with probe 'controller' in the allotted time.

2015-10-22 08:20:41,500 ERROR impl.UIMServerConfigureController:run:438 [Thread-39]  - NimException caught

(6) permission denied, Failed to communicate with probe 'controller' in the allotted time of 300 secs.

  at com.nimsoft.install.nimcommon.probe.ProbeController.waitForResponse(ProbeController.java:367)

  at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.waitForProbeToRespondCommon(UIMServerConfigureController.java:2878)

  at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.waitForProbeToRespondCommon(UIMServerConfigureController.java:2871)

  at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.startupNMS(UIMServerConfigureController.java:547)

  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

  at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

  at java.lang.reflect.Method.invoke(Unknown Source)

  at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:532)

  at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:516)

  at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure_nmsStartup(UIMServerConfigureController.java:473)

  at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure(UIMServerConfigureController.java:450)

  at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.run(UIMServerConfigureController.java:436)

  at java.lang.Thread.run(Unknown Source)

SHUTDOWN REQUESTED

(X) commiting registry

 

 

REGISTRY ALREADY STORED!

 

 

(X) shutting down service manager

(X) cleaning up temporary directories

Exiting with exit code: 1000

cleanUp()

calling cleanUpWin32()

 

By running netstat while installer is running, i have seen for port 48000 i am getting SYN_WAIT on local IPv4 address.

UAC and Antivirus are disabled. Connectivity to remote DB is also verified with ODBC connection and its successful. We are using windows authentication on SQL db.

 

Any one has faced similar issue and know how to solve this?

 

Thanks in Advance,

Chintan

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