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Keystore file generation failed during Clarity 14.3 Upgrade

Question asked by Anant_Raj_89 on Nov 4, 2015
Latest reply on Oct 10, 2018 by rsalgado

After the upgrade of Clarity 13.3 to Clarity 14.3, we installed Jasper server, then there was process which uses below commands to generate a Keystore file which has to be copied to Jasper server.

 

admin jaspersoft keystore -key jasper -password admin123

 

When we are running this command, following errors we are getting

 

11/4/15 7:36 AM (admin) WARN: Keystore not generated in META-INF/reporting/store directory.

11/4/15 7:36 AM (admin) Error in saving keystore files in Database

 

According to the Upgrade file the .jks and .properties file should be created in below shown folders

 

1.        /var/clarity/home/META-INF/reporting/store

 

2.         /var/clarity/home/Config

 

In 1 directory the only .jks file is getting created and in 2  both ones.

 

The account which we are using for running the commands is having all the access.

 

For workaround we tried to copy the two files created in  "/var/clarity/home/Config" to " /var/clarity/home/META-INF/reporting/store"   and copied the same to jasper server i.e. "D:\apache-tomcat-7.0.55\webapps\reportservice\WEB-INF\config"

 

Then in clarity screen we navigated to "Home > Personal > Advance Reporting " the error we getting is -

 

Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or technical problems. Contact your site administrator.

 

Now again we check the app-ca.log file for error, following error it showed -

 

WARN  2015-11-04 07:56:25,547 [http-nio-8080-exec-9] utility.I18nUtilities (clarity:unknown:-1:nmc.advancedReporting) Unable to find gwtconstants/DateTimeConstants for locale en finding default

ERROR 2015-11-04 07:56:38,825 [http-nio-8080-exec-11] auth.EncryptorService (clarity:scc0785:23952246__A29081A2-046D-449E-B50C-84E2A6E5F337:none) Error - cannot find keystore file of type : properties

ERROR 2015-11-04 07:56:38,825 [http-nio-8080-exec-11] auth.EncryptorService (clarity:scc0785:23952246__A29081A2-046D-449E-B50C-84E2A6E5F337:none) Error - cannot find keystore file of type : jks

ERROR 2015-11-04 07:56:38,825 [http-nio-8080-exec-11] jasper.ClarityJasperAdmin (clarity:scc0785:23952246__A29081A2-046D-449E-B50C-84E2A6E5F337:none) Could not login to http://*************************/reportservice with username ppmjasperadmin

ERROR 2015-11-04 07:56:38,831 [http-nio-8080-exec-11] auth.EncryptorService (clarity:scc0785:23952246__A29081A2-046D-449E-B50C-84E2A6E5F337:none) Error - cannot find keystore file of type : properties

ERROR 2015-11-04 07:56:38,832 [http-nio-8080-exec-11] auth.EncryptorService (clarity:scc0785:23952246__A29081A2-046D-449E-B50C-84E2A6E5F337:none) Error - cannot find keystore file of type : jks

 

Please help ?

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