CA Service Management

  • 1.  Hyperlink request ref num in BOE results into NEW window

    Posted Nov 06, 2015 08:07 AM

    Good day,  I have the following formula to hyperlink the Reference Number of a ticket so that a user from the BOE report can open the ticket.  However, it opens the ticket in the same window as the BOE report, thus you cannot go back and select the next ticket.  You have to re-run the report.

     

    =If IsNull([Request Id])=1 Then "" Else
    "<a href=\""+"http://vaww.nsd.va.gov/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id="+FormatNumber([Request Id] ;"######")+"\">"+[Request Ref Num]+"</a>"

     

    Is there a way to force the hyperlink to open in a NEW window so that the user can go back and forth between the BOE results and the viewing of the selected ticket?

     

    Thank you.



  • 2.  Re: Hyperlink request ref num in BOE results into NEW window

    Posted Nov 06, 2015 04:13 PM

    Use the target="_blank" in your <a> tag.

     



  • 3.  Re: Hyperlink request ref num in BOE results into NEW window

    Posted Nov 06, 2015 08:34 PM

    Would you be so kind to repost my formula with what you posted included?  I am not a web person and was given that formula, so not sure of where it goes and the syntax needed.  Thank you.



  • 4.  Re: Hyperlink request ref num in BOE results into NEW window

    Posted Nov 08, 2015 02:21 AM

    here it is

    =If IsNull([Request Id])=1 Then "" Else

    "<a target=\"_blank\" href=\""+"http://vaww.nsd.va.gov/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id="+FormatNumber([Request Id] ;"######")+"\">"+[Request Ref Num]+"</a>"

    regards,

    cdtj