CA Service Management

Has anyone created any macros to have SDM automatically send Outlook Calendar invites for approved change orders?

Trying to figure this out to help with better tracking of approved changes.

While I have not done what you are looking for, one idea that comes to mind would be to send a notification to a "listener" mailbox when the CO is approved. Using Exchange Web Services (EWS) and powershell you could process the new mail in the mailbox when it arrives and create a calendar invite based on the information you recorded in the notification. We do something similar today using 3rd party a process management tool to perform tasks outside of Service Desk based on information from Service Desk.

You can configure SDM to send a notification when a CO gets approved. Plus there is a Change Calendar directly in SDM. Is this not enough or is there more in your requirement that you have not divulged yet?

Hello!
One way would be to create an iCalendar file (event.ics) [http://tools.ietf.org/html/rfc5545] as notification format.
The only problem is to send it by attachment.

More or less, would be something like this:

BEGIN:VCALENDAR

VERSION:2.0

PRODID:-//hacksw/handcal//NONSGML v1.0//EN

BEGIN:VEVENT

UID:19970610T172345Z-AF23B2@example.com

DTSTAMP:19970610T172345Z

DTSTART:19970714T170000Z

DTEND:19970715T040000Z

ORGANIZER;CN=Abraham Lincoln;EMAIL=abraham.lincoln@president.gov.us;SEND-BY="mailto:abraham.lincoln@president.gov.us":mailto:abraham.lincoln@president.gov.us

ATTENDEE;CN=Barack Obama;CUTYPE=INDIVIDUAL;PARTSTAT=NEEDS-ACTION; ROLE=REQ-PARTICIPANT;RSVP=FALSE;EMAIL=barack.obama@president.gov.us:mailto:barack.obama@president.gov.us

SUMMARY:Bastille Day Party

END:VEVENT

END:VCALENDAR

If anyone can help with this, it would be a great feature.

Regards,

Rodrigo Godoy

In SDM r14.1 (with CUM#1 applied) attachments can be included in notifications. I guess you'll have to upgrade to use this coupled with the suggestion from @rodrigogodoy

Kind Regards,

Brian