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Repeating event with correct workshift

Question asked by Lumir_Botur on Nov 6, 2015
Latest reply on Nov 6, 2015 by Lumir_Botur

Hi all,

easy question about events in service desk.

- if event template doesn't have workshift (field workshift is empty)

- event template is added in private service type

- we create ticket

- event gets workshift from private service type

that's right and i understand it. But if this event template is flagged as "Repeat Event", repeating of this event proceeds with "Regular" workshift (24x7). is that correct behavior?

event_template.PNG

Thanks

Lumir

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