Clarity

Hi,

Recently we upgraded to 14 Version of Clarity.

We noticed that If an Idea is Approved the Partition gets changed to System automatically.

Has anyone faced this issue?

Please let me know the solution.

Step to reproduce :-

1. Create an Idea in Partition other than System

2. Approve the Idea

3. Check the Created Idea again as in Step 1.

Regards

Kaushal Kishore

I am seeing the same behaviour myself on 14.3, whilst I cannot think of a reason why that should happen I could be wrong.  I did not find any existing defects proposed for this so I would recommend reporting it in via a support issue so it can be determined either way.

#helpinghands

Thanks Nick for Confirming.

Even I think It might be a bug since the behavior is only when you approve the Idea from Approve Button on Idea List Grid.

It doesn't happen when you approve an Individual Idea from Idea properties page.

Anyways, let see if someone else has faced the Issue and have a workaround for the same.

Regards

Kaushal Kishore

A defect has been logged for this now, it has been assigned the id CLRT-79246.  The only workarounds will involve those that are able to somehow pick up on these changes and set them back again - possibly via a combination of Auditing and Processes.

We are seeing this behavior in 14.2 when setting the status to Approved via a system action based on an AI response, so it doesn't appear to occur only when approving via the list view.

Coincidentally, the system action is the workaround listed on that defect, which has completely wrong "Steps to Reproduce"