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Can Service Desk create child tickets or update parent ticket when Spectrum alarm is updated

Question asked by KalyanS on Nov 14, 2015
Latest reply on Nov 19, 2015 by MatheusSantana

Hello Gentlemen,

 

I have Spectrum integrated with Service Desk.

 

Scenario:

1. Spectrum gets a process down alert for a process and a ticket is triggered in Service Desk

2. Now i get these process down traps continuously from the end device and the occurrence count  increases for this alarm in Spectrum

3. Here is the real question:

i) Can i have the updated traps/event comming over again and again get updated in the ticket created by service desk if i use Update script in SD Notifier?

  or

I am also ok if the updated event messages for the same alarm create child tickets under the parent tickets

 

Can this be done or Enhancement?

 

Regards

KS

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