CA Service Management

HI ALL

client try to create the CI through webservices but getting the below error

AHD03300:This operation requires Function Access for ci equal to View or Modify

below is the script which they are using through VB

USD_WebService caWS = new USD_WebService();

string newexten = "", extenName = "", car = "";

string assethndle, persistent_id = "";

int sid = caWS.login("servicedesk", "P@ssw0rd");

string[] attrVal = new string[] {

"Name", "hello2", "Class", "grc:10000002"};

string[] attr = new string[] { "persistent_id" };

string[] prop = new string[] { "" };

assethndle = "";

caWS.createAsset(sid, attrVal, attr, ref car, ref assethndle, ref extenName, ref newexten);

caWS.logout(sid);

they are using user" Servicedesk"

with full rights and they access the web services remotely

please advise

You need to check if REST Web Service API Role for servicedesk user access type have functional access for CI set to view or modify

Sorry SOAP Web Service API Role  not REST Web Service API Role

With the Service desk manager Soap webservice, username are case sensitive

If you do not respect case, it let you login, but you won't be able to perform operation such as asset or CI creation. I've lost a lot of hair the first time i've encoutered this one.

So you should use : ServiceDesk.

Don't ask my why, i won't be able to answer.

You just saved me a lot of hair today.

That was very helpful. Thanks for the tip pier-olivier.tremblay!