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  • 1.  Migration Failure CA SDM 12.6 to 14.1

    Posted Nov 17, 2015 03:47 PM
      |   view attached

    Hi all,

     

    I'm try upgrade CA SDM 12.6 to CA SDM 14.1. In our environment is just one Primary Server (Win2k8 64bits) with CA SDM 12.6 and a remote Database Server (Solaris) with Oracle 11g (MDB).

     

    So when we start the run the migration process as Administrator. , have following error:

     

    2015/11/17 17.01.15.481 DEBUG [DeployThread: Migrando o CA Service Desk Manager] [DatabasePersister]  Update to al_cdb_componentinstallstate successful

    2015/11/17 17.01.15.481 INFO  [DeployThread: Migrando o CA Service Desk Manager] [DeployThread] Task 'task.migrate_sdm' status saved to DB ....

    2015/11/17 17.01.15.481 INFO  [DeployThread: Migrando o CA Service Desk Manager] [Task] Running: Migrando o CA Service Desk Manager

    2015/11/17 17.01.15.481 DEBUG [DeployThread: Migrando o CA Service Desk Manager] [ConfigUIUtils] GENLEVEL.12611053G900.prev_version value : r12_6

    2015/11/17 17.01.15.481 DEBUG [DeployThread: Migrando o CA Service Desk Manager] [MigrateSDM] migrateCMD 0 : pdm_perl

    2015/11/17 17.01.15.481 DEBUG [DeployThread: Migrando o CA Service Desk Manager] [MigrateSDM] migrateCMD 1 : migrate_to_r14_1.pl

    2015/11/17 17.01.15.497 DEBUG [DeployThread: Migrando o CA Service Desk Manager] [ProcessUtilities] Executing command: pdm_perl.exe migrate_to_r14_1.pl

    2015/11/17 17.01.15.528 INFO  [DeployThread: Migrando o CA Service Desk Manager] [ActiveProcessHolder] Windows Process ID (PID): 5488

    2015/11/17 17.01.15.528 INFO  [DeployThread: Migrando o CA Service Desk Manager] [ActiveProcessHolder] Start Monitor. Process ID (PID): 5488

    2015/11/17 17.01.15.699 DEBUG [stderr( C:\PROGRA~2\CA\SERVIC~1\bin\pdm_perl.exe):Thread-30] [MigrateSDM] Can't open perl script "migrate_to_r14_1.pl": No such file or directory

    2015/11/17 17.01.15.965 INFO  [DeployThread: Migrando o CA Service Desk Manager] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 5488

    2015/11/17 17.01.15.965 INFO  [DeployThread: Migrando o CA Service Desk Manager] [ProcessUtilities] Process C:\PROGRA~2\CA\SERVIC~1\bin\pdm_perl.exe completed with exit code 2

    2015/11/17 17.01.15.965 DEBUG [DeployThread: Migrando o CA Service Desk Manager] [ProgressPage] ProgressPage - Task Changed Migrando o CA Service Desk Manager

     

    Where the "pdm_perl" don't find the file  "migrate_to_r14_1.pl",

     

    Here show we trying (and retryng) upgrade, in the step 4 (Migration CA Service Desk manager) the error above occurs:

     

    Someone had this error? any suggestion?

     

    Thanks.

    Attachment(s)

    zip
    install.log.zip   92 KB 1 version


  • 2.  Re: Migration Failure CA SDM 12.6 to 14.1

    Broadcom Employee
    Posted Nov 18, 2015 09:02 PM

    Hi Matheus,

     

    You have started this discussion in the wrong community. This is the CA Infrastructure Manager community.

    The correct community for your problem is: CA Service Management

     

    Thanks,

    Silvio



  • 3.  Re: Migration Failure CA SDM 12.6 to 14.1

    Posted Nov 19, 2015 07:01 AM

    Sorry Silvio, I will close this discussion and open in CA Service Management. Thank you.