This is my first post on this community, I'm French and work as a project business manager on CA SERVICEDESK 12.7.
I would like to get some informations about the status "HOLD" ("Suspendu" in french).
This status allows to freeze the clock on our SLA.
Is it possible to have another status, for example "SOLVED" ("Résolu") which could freeze the clock ? How ?
I thank you for your responses and I am glad to find this community to share my questions with you.