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Add text to initial notification in request

Question asked by haroldo.ramos on Nov 19, 2015
Latest reply on Nov 19, 2015 by Alex_Perretti

I need add this text @{call_req_id.external_system_ticket}@ to initial notification in request, this camp in BD mdb contain a number of Service of Service Catalog.

 

But in the mail not show this number.

 

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