We are facing troubles with scoreboard.
When we create a ticket that meets the conditions of the stored query, the number of tickets in the scoreboard nodes "(0)" doesn't update the count. I mean, it should show off "(1)" instead (0) as if there's not tickets. We click the button to refresh the counts but nothing happens... It's weird, because if you click the node, the ticket appears in the right view.
Can someone help us?
Thanks in advance..