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ITAM 14.1 Data Importer Issue

Question asked by Manirul_Hak on Nov 20, 2015
Latest reply on Nov 26, 2015 by Manirul_Hak

Hi Team,


I am using ITAM 14.1 data importer to import assets and I am getting some issue.


As for example:-

I have uploaded the csv and mapped perfectly with csv source field to destination field,but when I am saving the mappings , I am getting two extra field already mapped by default after saving the import.So now I get two fields for Asset Family(one mapped with source field by me and the another by default not mapped with anything) and two field for Asset Class(one mapped with source field in csv by me and another by default (%subtypeId%).


So no assets are getting uploaded and import job is completed with errors.I saw error in import log something like "Object reference not set to an instance of an object"


I recently had uploaded many assets using Data importer successfully and sometimes I saw this default automatic field mapping related issue but I could delete these default fields then.But now, I could not even delete the default two mappings(Asset Family,Asset Class) or any other mapped field. When trying to delete any mapped field, getting the following error-



(System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown. at CA.Common.Web.Services.DataBroker.SaveCachedValuesToDatabase(List`1 uniqueCacheGroupIdList) at CA.Common.Web.UI.BasePage.SaveButton_Click(Object sender, EventArgs e))


Please help me to resolve this issue.