CA Service Management

  • 1.  Ticket activities from Mobile app

    Posted Nov 24, 2015 11:52 AM

    We're unable to update ticket from activities menu on ticket within ca service management app (using iOS). Any idea why this occours?

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    Regards,

    John



  • 2.  Re: Ticket activities from Mobile app

    Posted Dec 10, 2015 01:24 AM

    Hi John,

     

    Do you see the same behavior for the Administrator login? Try to login to the URL from the desktop browser to verify the behavior.

     

    Thanks,

    Naveen



  • 3.  Re: Ticket activities from Mobile app

    Posted Dec 21, 2015 04:25 PM

    Yes, it is a random behaviour. Support recommended return to the list screen and refresh the list and then try again, it sounded quite rare but, it works. Refreshing the list before open ticket detail, make that the update status option to appears. By the way ome times it is necesarry to refresh many times (between 3 or 5 times), but works. So crazy!!