AnsweredAssumed Answered

assets not assigned to contact

Question asked by CelsoA on Nov 24, 2015
Latest reply on Dec 8, 2015 by Brian_Mathato

We are loading assets (into ITAM) with the Primary User via the GRLoader but in SDM we don't see assets on the user's detail Environment Tab.


For example in the Quick Profile in SDM, there are no assets for a User even though the user is a primary contact.


In the CI Detail screen, if I "Update Contact" and add other Assigned Contacts, the CI will be listed with those Other Assigned Contacts.  If the primary is added as an "Other Assigned Contact" then the CI will display on that contact's Environment tab.  Note the primary contact will not display as an Other Assigned Contact, even after adding them, BUT the CI will display on the user's contact detail Environment tab.