DX NetOps

Is anyone using the Spectrum Service Manager at all? It seems like it could be useful, but I don't see it being very flexible.

The device reachability looks useful, but could you for example make it look at availability on an interface level and possibly even have a primary and secondary link and make it work out availability of both of the links together? E.g. If I have a primary link which goes down I would like it to work out the SLA info considering both links and not only the individual links?

How are you guys using this?

Thanks,

Frank

Yes, this is a really powerful part of Spectrum’s functionality. What you are looking do would be pretty straight forward.

Regards

Stephen

Of course you can create this type of monitoring. Just make sure you have the proper service policies in place. There are default policies in place for port monitoring: Port Status High Sensitivity, Low, Percentage, Redundancy. You can use either the existing service policies or define new one that suite your needs.

You can create a service hierarchy that helps you monitor each link/port status individually so you can report on it's overall status.

Internet Connection (Service Policy - Service Health Redundancy)

     -> Primary link (Service Policy - Port Status High Sensitivity)

          -> Port1 (Service Resource)

     -> Secondary link (Service Policy - Port Status High Sensitivity)

          -> Port2 (Service Resource)

At the end of the month you can report either on the Internet Connection service or the others (primary link, secondary link). This way you know what was the status for each of your services.

This is the power of this system: you can create monitoring for any type of attributes and create relations between heterogeneous elements and monitor them globally. Basically there's not limit in monitoring, as long you are able to get the status of a model based on an attribute.

We are using Service Manager (but not SLA’s).

It is tedious to configure though.

For service with primary and secondary link for example, you have to create a sub-service with a policy based on the % of resource up/down.

Cheers,

Veronique

Thanks for all the responses. It seems useful but will have a look into how it can provide value to us.

Regards,

Frank