Clarity

Hi,

Our organisation recently upgraded the browsers to IE11 and we are facing few issues during navigation in the Clarity screens.

We are currently in V12.1.2 .

We are facing issues when using the scroll option in the TSV's, the first click takes me to the next set of months, but subsequent clicks just gives a screen flicker and shows the period where I initially started.

Another issue I'm facing is when I have multiple portlets on a page and one of the portlet is maximised and I select a different portlet from the dropdown list on the top right corner, nothing happens. I have to hit F5 or refresh button for the new portlet to load up.

And here is the strange thing, I face the issue only when im using the SSO authentication. While using the Non-SSO URL with the physical server and port address, everything is working fine .

My browser has been setup in the 'Enterprise mode' for Clarity screens but that helps only with the non-sso login.

Has anyone faced similar issue? Any pointers on what I can/need to do next to resolve this issue.

-Harrish

Hi Harish,

IE 11 is not supported with V12.1.2 and neither tested. You can try changing the document mode to IE 8 or IE 9 and see if that helps. Regarding the fluctuation you can gather the traffic traces by using tool like fiddler and compare the difference.

Regards

Suman Pramanik

Check the settings used for enterprise mode, there's a few options. (if you are using an enterprise site list, you need to adjust it there)

https://technet.microsoft.com/en-us/library/dn872481.aspx

IE11 wasn't fully supported until 14.3 (before that it pushes it into a document mode)

Thank you Suman and Andy.

The Document mode option seems to be have resolved the issue. I will run few more tests to make sure nothing else is broken by this setting.

Cheers,

Harrish