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CEM Reports Customisation

Question asked by Balram.Deswal on Nov 27, 2015
Latest reply on Dec 21, 2015 by Guenter_Grossberger

Hi Team,

 

I want to know whether it is possible to customise business value report in CEM so that we can remove the $ sign that come along with the IT value, Incident Cost etc fields in that report. If yes, how we can do that?

 

Also I want to know whether it is possible to add our own custom field (let's say Score) in the business value report that show value depending on the values stored in out of the box fields (like Total Business Value for example) after doing some basic calculations on those fields. If yes, how we can do that?

 

Thanks & Regards,

Balram Singh Deswal

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