Symantec Access Management

Hi Team,

We recently faced an IIS issue, in the same IIS server one web site is working and another one is not working, when we hit the url its not even throwing the login page.

We have done below things but not helped much.

recongifure weagent no luck

disable web agent and tested applcaiton, working fine.

no information in the logs about request

all handlers configured properly

R12 agent and IIS 7 web server

deleted site and created it again but no use

the same up is working in another environment.

Policy setup is good

Uninstall / install IIS  pending

Please help me if anything I miss here as part of troubleshooting.

Note : Unfortunately I cannot share the logs but if you can put your comments that's really appreciated.

Thanks in advance,

Shankar

Hi Shankar,

It is best to compare the web.config of the two websites. I am sure the non working website is missing some configuration like module/isapi filter/handler mapping etc.

Good luck.

Cheers,

Ujwol Shrestha 

Hi Ujwol,

Thanks for the reply.  I have copied complete web.config file from PROD environment and delployed in DR environment, but still no luck

not sure whats the next action but thinking IIS failed tracing may help.

Thanks,

Hi Shankar,

You mentioned earlier

"no information in the logs about request"

I presume you meant to web agent logs.

If that's the case, I hope IIS failed tracing log will give some hints. Try to check the log on where it heads to. Header trace log (fiddler2), network trace log might give some information on the issue.

Regards,

Kar Meng

Hi Karmeng/Ujwol,

Thank you so much for your valuable suggestions, after enabled IIS failed tracing logs found that there is application issue, due to that request is not intercepted. Once they fixed the issue then web agent is throwing login page and working as expected.

Thank you so much again for your valuable comments.

Thanks,

Shankar

Hi Shankar,

Thanks for your update. Glad it helps to narrow down the scope to application.

Please help to mark this thread as answered.

Regards,

Kar Meng

Are both website using same application pool? If not may be try matching that as well..