APM, ASM, Executive Insight New KBs for Nov 2015
New KBs
1.How to configure Introscope Agent 10.x for Tomcat 7 on Unix TEC1217026
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1217026.aspx
2. Possible reasons for denied agents TEC1379625
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1379625.aspx
3. How is the communication between the Agent and Enterprise Manager established? TEC1030037
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1030037.aspx
4. Why I am getting Out Of Memory errors when viewing historical metrics? TEC1345628
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1345628.aspx
5. How to change source IP address of links in the "Mail Action" alerts. TEC1707753
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1707753.aspx
6. "Database Only" upgrade of Postgres DB from 10.0 to 10.1 completes successfully but breaks the db install TEC1377599
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1377599.aspx
7. How do I Prevent “No X509TrustManager implementation available” Errors from Occurring During the Installation of an OPMS? TEC1688585
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1688585.aspx
8. Can I install and run more than one WebView server in an APM cluster? TEC1862783
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1862783.aspx
9. When does Introscope 9.x runs out of support? TEC1888774
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1888774.aspx
10. Can I change the JMX polling period? TEC1149944
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1149944.aspx
11. How is the heuristic metric "IS Clamped" determined? TEC1783275
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1783275.aspx
12. APM Team Center loads Blank Page after Login. TEC1944884
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1944884.aspx
13. Setting a secure password for Jetty TEC1915072
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1915072.aspx
14. What is the impact of running Antivirus software on the APM server? TEC1336801
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1336801.aspx
15. Running WVCtrl.sh fails to launch WebView. TEC1573429
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1573429.aspx
16. Postgres install: "Unable to write inside TEMP environment variable path" TEC1088808
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1088808.aspx
17. Blank page with errors when accessing APM Team Center TEC1881846
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1881846.aspx
18. APM 10.1 EM restart shows java.lang.StackOverflowError log entry.. TEC1730457
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1730457.aspx
19. On 9.7, "returned to normal" status alert email does not include agent nor metric info, and user is not able to identify what agents and metrics have been back to the normal state. TEC1319253
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1319253.aspx
20. How does Enterprise Manager (MOM) Failover work internally, how to test it on a single host & what are the differences between PRIMARY-PRIMARY & PRIMARY-SECONDARY TEC1845647
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1845647.aspx
21. When using ASM with IE 11, users keep getting sent back to the login page TEC1183449
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1183449.aspx
22. A general approach for APM Problem Solving TEC1084537
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1084537.aspx
23. Debugging APM CE (CEM) Unspecified User Problems TEC1312411
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1312411.aspx
24. Configuring Real Browser Monitor to take screenshots with different active windows TEC1729201
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1729201.aspx
25. Java Agent unable to start successfully TEC1172798
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1172798.aspx
26. Time reported by Transaction Trace viewer for Error Snapshot doesn't match with messages seen in Application TEC1147302
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1147302.aspx
27. How do I change the CA Executive Insight Tomcat port post-installation? TEC1394493
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1394493.aspx
28. Historical trace information not available. TEC1797307
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1797307.aspx
29. Agent Version Compatibility TEC605686
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC605686.aspx
30. Can I stop a transaction trace session started by command-line workstation? TEC1434133
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1434133.aspx
31. A MTP-APM TIM Release Compatibility List TEC1241257
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1241257.aspx
32. How to export only Business Application, Business Services and Recording Sessions with configexport & exclude unwanted user data from very large user/user group tables. Also how can the configexport/configimport be run as scripts with output saved to logs. TEC1217527
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1217527.aspx
33. Can the SmartStorTools.sh be used to synchronize the deletion of metrics across all SmartStors databases in an APM cluster? TEC1630902
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1630902.aspx
34. How Can I Set Multiple Monitors to Maintenance Mode in ASM? TEC1558663
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1558663.aspx
35. Choosing a port other than the default 8081 during an APM installation breaks the Team Center start page. TEC1021402
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1021402.aspx
36. EM is not starting after upgrading due to a postgres error: ERROR - Error Copying the JRE to the destination directory TEC1955367
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1955367.aspx
37. How can I start or stop the TIM from the command line? TEC1477822
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1477822.aspx
38. How can I query the status of my alerts? TEC1175454
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1175454.aspx
39. Monitoring Javascript or Ajax exceptions with CA-APM-Introscope TEC1690894
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1690894.aspx
40. After setting WebView property introscope.webview.enterprisemanager.rest.base to use secure EM Web Server on login to Team Center receive map error 503 and WebView log shows 'java.security.cert.CertificateException: No name matching localhost found' TEC1078428
41. APM logs and how to enable Debug. TEC1385244
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1385244.aspx
42. Changing the CA APM Command Center logging levels. TEC1677018
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1677018.aspx
43. An approach to help APM-CEM stop recording sessions. TEC1106603
44. JBoss EAP JMX datasource metrics reporting zero values TEC1119973
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1119973.aspx
45. Details about App Synthetic Monitor passwords TEC1088329
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1088329.aspx
Updated KBs
1. In APM 10.0 after login to the WebView UI how can I immediately see the WebView Home page instead of the new APM Team Center page. TEC1918875
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1918875.aspx
2. Browsing to http://localhost:8081 gets the message "Page Cannot be Displayed." TEC1966642
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1966642.aspx
3. Receiving 'OS Version check ... FAILED' error trying to install APM TIM 10.x under Linux 6.6. Is Linux 6.6 & 6.7 supported. TEC1363832
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1363832.aspx
4. Executive Insight - Unable to install MySQL. TEC605261
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC605261.aspx
5. A Guide to Solving Common Stats and Defects Aggregation Problems. TEC610521
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC610521.aspx
Retired KBs. (URLs will no longer work)
1. Does CEM support http/2? TEC1255933
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1255933.aspx
2. Setting a Password for Jetty TEC1427151
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1427151.aspx
3 Change Executive Insight Tomcat port post installation TEC595949
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC595949.aspx
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1490553.aspx
4. After installing 9.1.6 .NET Agent (64-bit) on 64-bit Windows 2008 R2 the user can see the CA APM PerfMon Collector Agent metrics and logs but not the metrics & logs for the ASP.NET V4 application that is running under IIS. TEC597289
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec597289.aspx
5. GROUP LDAP IN EEM TEC1311747
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1311747.aspx
6. Reset Baseline calculation TEC1490553
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1490553.aspx