Hallett_German

New/Updated/Retired APM, ASM, and Exec Insight KBs for November 2015

Discussion created by Hallett_German Employee on Dec 1, 2015

APM, ASM, Executive Insight New KBs for Nov 2015

 

 

New  KBs

 

 

1.How to configure Introscope Agent 10.x for Tomcat 7 on Unix  TEC1217026

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1217026.aspx 

 

 

2. Possible reasons for denied agents TEC1379625

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1379625.aspx 

 

 

3. How is the communication between the Agent and Enterprise Manager established? TEC1030037

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1030037.aspx 

 

 

4. Why I am getting Out Of Memory errors when viewing historical metrics?   TEC1345628

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1345628.aspx 

 

 

5. How to change source IP address of links in the "Mail Action" alerts. TEC1707753

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1707753.aspx 

 

 

6. "Database Only" upgrade of Postgres DB from 10.0 to 10.1 completes successfully but breaks the db install TEC1377599

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1377599.aspx 

 

 

7. How do I Prevent “No X509TrustManager implementation available” Errors from Occurring During the Installation of an OPMS? TEC1688585

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1688585.aspx 

 

8. Can I install and run more than one WebView server in an APM cluster?  TEC1862783

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1862783.aspx 

 

 

9. When does Introscope 9.x runs out of support? TEC1888774

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1888774.aspx

 

10. Can I change the JMX polling period? TEC1149944

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1149944.aspx

 

 

11. How is the heuristic metric "IS Clamped" determined? TEC1783275

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1783275.aspx

 

 

12. APM Team Center loads Blank Page after Login.  TEC1944884

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1944884.aspx

 

 

13. Setting a secure password for Jetty  TEC1915072

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1915072.aspx

 

 

14. What is the impact of running Antivirus software on the APM server? TEC1336801

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1336801.aspx

 

 

15. Running WVCtrl.sh fails to launch WebView.  TEC1573429

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1573429.aspx

 

 

16. Postgres install: "Unable to write inside TEMP environment variable path" TEC1088808

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1088808.aspx

 

 

17. Blank page with errors when accessing APM Team Center TEC1881846

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1881846.aspx

 

 

18. APM 10.1 EM restart shows java.lang.StackOverflowError log entry.. TEC1730457

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1730457.aspx

 

 

19. On 9.7, "returned to normal" status alert email does not include agent nor metric info, and user is not able to identify what agents and metrics have been back to the normal state. TEC1319253

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1319253.aspx

 

 

20. How does Enterprise Manager (MOM) Failover work internally, how to test it on a single host & what are the differences between PRIMARY-PRIMARY & PRIMARY-SECONDARY TEC1845647

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1845647.aspx

 

 

21. When using ASM with IE 11, users keep getting sent back to the login page TEC1183449

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1183449.aspx

 

 

22. A general approach for APM Problem Solving TEC1084537

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1084537.aspx

 

 

23. Debugging APM CE (CEM) Unspecified User Problems  TEC1312411

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1312411.aspx

 

 

24. Configuring Real Browser Monitor to take screenshots with different active windows  TEC1729201

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1729201.aspx

 

 

25. Java Agent unable to start successfully  TEC1172798

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1172798.aspx

 

 

26. Time reported by Transaction Trace viewer for Error Snapshot doesn't match with messages seen in Application TEC1147302

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1147302.aspx

 

 

27. How do I change the CA Executive Insight Tomcat port post-installation?  TEC1394493

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1394493.aspx

 

 

28. Historical trace information not available. TEC1797307

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1797307.aspx

 

 

 

29. Agent Version Compatibility  TEC605686

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC605686.aspx

 

 

 

30. Can I stop a transaction trace session started by command-line workstation?  TEC1434133

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1434133.aspx

 

 

31. A MTP-APM TIM Release Compatibility List TEC1241257

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1241257.aspx 

 

 

32. How to export only Business Application, Business Services and Recording Sessions with configexport & exclude unwanted user data from very large user/user group tables. Also how can the configexport/configimport be run as scripts with output saved to logs. TEC1217527

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1217527.aspx 

 

 

33. Can the SmartStorTools.sh be used to synchronize the deletion of metrics across all SmartStors databases in an APM cluster?  TEC1630902

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1630902.aspx 

 

 

34. How Can I Set Multiple Monitors to Maintenance Mode in ASM? TEC1558663

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1558663.aspx 

 

 

35. Choosing a port other than the default 8081 during an APM installation breaks the Team Center start page. TEC1021402

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1021402.aspx 

 

 

36.  EM is not starting after upgrading due to a postgres error: ERROR - Error Copying the JRE to the destination directory TEC1955367

 

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1955367.aspx 

 

 

37.  How can I start or stop the TIM from the command line?  TEC1477822

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1477822.aspx

 

 

38.  How can I query the status of my alerts? TEC1175454

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1175454.aspx 

 

 

39.  Monitoring Javascript or Ajax exceptions with CA-APM-Introscope TEC1690894

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1690894.aspx

 

 

 

40. After setting WebView property introscope.webview.enterprisemanager.rest.base to use secure EM Web Server on login to Team Center receive map error 503 and WebView log shows 'java.security.cert.CertificateException: No name matching localhost found' TEC1078428

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1690894.aspx

 

 

41.  APM logs and how to enable Debug. TEC1385244

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1385244.aspx

 

 

42.  Changing the CA APM Command Center logging levels. TEC1677018

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1677018.aspx

 

 

43. An approach to help APM-CEM stop recording sessions.  TEC1106603

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1677018.aspx

 

 

44. JBoss EAP JMX datasource metrics reporting zero values  TEC1119973

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1119973.aspx

 

 

45. Details about App Synthetic Monitor passwords  TEC1088329

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1088329.aspx

 

 

 

 

Updated KBs

 

 

1. In APM 10.0 after login to the WebView UI how can I immediately see the WebView Home page instead of the new APM Team Center page. TEC1918875

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1918875.aspx 

 

 

2. Browsing to http://localhost:8081 gets the message "Page Cannot be Displayed." TEC1966642

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1966642.aspx 

 

 

3. Receiving 'OS Version check ... FAILED' error trying to install APM TIM 10.x under Linux 6.6. Is Linux 6.6 & 6.7 supported. TEC1363832

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1363832.aspx 

 

 

 

4. Executive Insight - Unable to install MySQL. TEC605261

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC605261.aspx

 

 

5. A Guide to Solving Common Stats and Defects Aggregation Problems. TEC610521

 

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC610521.aspx

 

 

Retired KBs. (URLs will no longer work)

1. Does CEM support http/2? TEC1255933

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1255933.aspx 

 

 

2. Setting a Password for Jetty TEC1427151

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1427151.aspx

 

 

3 Change Executive Insight Tomcat port post installation TEC595949

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC595949.aspx

 

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1490553.aspx

 

 

4. After installing 9.1.6 .NET Agent (64-bit) on 64-bit Windows 2008 R2 the user can see the CA APM PerfMon Collector Agent metrics and logs but not the metrics & logs for the ASP.NET V4 application that is running under IIS. TEC597289

 

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec597289.aspx

 

 

5. GROUP LDAP IN EEM TEC1311747

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1311747.aspx

 

 

6. Reset Baseline calculation TEC1490553

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1490553.aspx

Outcomes