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I have recently upgraded from CA sdm 12.5 to 14.1. I can see that the scoreboard on employee interface is not getting updated. Even after raising couple of tickets (Request

Question asked by ImtiazParkar on Dec 3, 2015
Latest reply on Dec 3, 2015 by ImtiazParkar

I have recently upgraded from CA sdm 12.5 to 14.1. I can see that the scoreboard on employee interface is not getting updated. Even after raising couple of tickets (Request & incident) the scoreboard shows "you have 0 open Requests/Incidents". on the HOME.HTMPL I can see only <PDM_SCOREBOARD>, please guide me to where is this tag/data being updated from or through which script and where can it be found?

Please note: its not customized yet. Its a default home.htmpl from bopcfg.

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