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How change verbose of the jsrvr.log

Question asked by MatheusSantana on Dec 4, 2015
Latest reply on Dec 4, 2015 by MatheusSantana

Hi all,

 

The function infoview is stopping works in my CA SDM and the erro showing in jsrvr.log is "ERROR BOServlet 595 AHD04802: User authentication error", the workaround is restart tomcat of both CA SDM and BOXI,  but I need more information about the process for do troubleshooting and find root cause of the problem, I want change verbose of the jsrvr.log, I have read the document,CA SDM PDM Database Commands - CA Service Management - 14.1 - CA Technologies Documentation  , where inform to me change the log4j.properties, but in my environment have 4 this file and I don't know which change it. I try change this file in NX_ROOT\bopcfg\www\CATALINA_BASE\webapp\CAisdWEB-INF\log4j.properties and in NX_ROOT\site\cfg\log4j.properties, but nothing changed in log file, Anybody already did this change?

 

 

Thank you.

 

 

Matheus Santana

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