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What are the steps to get jobs to resume running?

Question asked by JLaRezza on Dec 5, 2015
Latest reply on Dec 5, 2015 by JLaRezza

We are using Clarity version 13.2. Our jobs currently won't run, including scheduled jobs and manually submitted jobs. What are the typical steps for troubleshooting and resolving this issue? Does it have to do with background (BG) services not running? if so, how do we restart them -- by restarting the application server? I am trying to guide our IT helpdesk on the appropriate steps that they need to take to resolve this issue.