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activity notification for re-open activity type

Question asked by DiegoForero on Dec 7, 2015
Latest reply on Dec 7, 2015 by Gutis




is requiered to activate the notification for reopen tickets, for this is set like automatic to send the activity notification "reopen", but when is changed the ticket status from "resolve" to "re-open", in activity log shows the activity type like "update status" and not like "re-open", then is not sent the notification.