I am using multi languages on Service Desk (12.9) and the mouse ove screen is not translating. Is there a way to change this screen?
You'll need to modify the preview_in, preview_cr, and preview_pr htmpl files. Copy them from bopcfg and place them in the custom form groups, then change the files for each language. This is assuming you're using one secondary or application server for each language. I don't think you can make the form dynamically display the language depending on the end users settings, from what I've researched CA suggests that you have one server for each language.
I am using only one server and it did work fine!
Thanks once again.
Tel: +55 11 2766-1519
Cel: +55 11 95652-5814
To work, I had to add hdr="label" to each tag in the html.
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