CA SAM returns License expired and Licensed verification failure messages

Discussion created by Debbie_Kuhar Employee on Dec 7, 2015
Latest reply on Dec 29, 2015 by Debbie_Kuhar

     1.  The CA SAM application User Interface returns the following messages

    "Please update your CA Software Asset Manager license." - "license verification failed (ASP-1)"


     2.  Check installation ("Admin" -> "Maintenance" -> "Check installation") detects an error ("Application" -> "App environment" -> "validate license")


The functionality of the product is not affected other that the Check Installation will return a 'Validate License file' failure

To avoid the 'Validate License file' failure while running the Check Installation,  uncheck the 'Validate License file' before running.

("Admin" -> "Maintenance" ->"Check installation")


This behavior is caused by a problem with the CA Software Asset Manager license file check and we are actively working on a resolution.