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Ticket solution in the notification email...

Question asked by J4zz on Dec 9, 2015
Latest reply on Feb 23, 2016 by jmayer

How can I add the ticket solution in the close notification email message?

 

in my "close notification" email message template I found:

 

Closure / Deletion cause

@{esc_style=html keeplinks=yes justify=line:call_req_id.alg.description}

 

but it is always empty in the effective email message received by the subjects....

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