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Mail eater not displaying the content of the email in the body of the Incident request

Question asked by UzomaOkonkwo on Dec 11, 2015

Hi All,

I have this challenge with mail eating functionality on SDM r14.1

 

My mail eater does not display the content of the email in the body (description) of the incident, Rather it attaches the mail as .eml file in the incident attachment tab.

This was working well when i was using Lotus Notes but not working now after migrated to Outlook 2013

 

Below is the sample of a request created via the email

 

 

Created via EMAIL interface by uzoma.okonkwo@heineken.com.
Originating Message:
%ATTACHMENT={{4482C368FF5D16499D85705EEDB03217_image002.png}}image002.png
%RELPATH={{rep_folder_00018}}rep_folder_00018
%ATTACHMENT={{FC6DB16A1536694E8D49E66466E8D6F3_image003.png}}image003.png
%RELPATH={{rep_folder_00018}}rep_folder_00018
%ATTACHMENT={{9454AE994BA159469A985950398AEB8F_IMAP566A823004152_008.eml}}Email_Fri_Dec_11_08_58_40_2015.eml
%RELPATH={{rep_folder_00018}}rep_folder_00018

 

%DOCREP={{Docs}}doc_rep:400081
%FROM_EMAIL=uzoma.okonkwo@heineken.com

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