Hello Yves,
I'm sorry - I don't have "Enhancement Pack 1" and even if I did, I wouldn't feel comfortable providing it here as it is content generated by the SDU site.
1) You can still use Google Search and the "site:" command to look for specific items, such as:
- site:ServiceDeskUsers.com Enhancement Pack 1
which brought back this page:
http://webcache.googleusercontent.com/search?q=cache:cpZ9pX508t0J:www.servicedeskusers.com/SDU:SDU_r12_EP1+&cd=1&hl=en&c…
"Available exclusively from SDU is Enhancement Pack 1 (EP1) for CA Service Desk r12. EP1 contains 5 commonly implemented customizations focusing on improving technician efficiencies."
2) The SDU site is BACK! See the announcement here:
SDU, Reborn! - ServiceDeskUsers
3) They are NOT sharing the old files because of the recent malware attack where files had malicious scripts attached to them.
Still, you could try posting directly on that site and seeing if the site owner can post a clean copy.
I hope that helps.
Thanks, Kyle_R.
#helpinghands