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Question asked by Utku Alp on Dec 17, 2015
Latest reply on Dec 17, 2015 by Gutis

Hi everyone,


I'm just facing with a problem about menubar htmpl files.

except admin role, all roles defined in the system are using "Service Desk tab - Level 1 Analyst" tab and "menubar_sd_l1_analyst.htmpl" as menubar file.

Sometimes, for example if I click to a ticket detail URL from received notification mail, I see some different options in menubar, which are not existing in menubar_sd_l1_analyst.htmpl but existing in menubar_sd.htmpl.


How can I be sure that all my detail screens are using menubar_sd_l1_analyst.htmpl?