I would like to integrate Nimsoft 7.7 with SD 12.9 and I would like to pass some additional fields(OS type and Location) to SD end.
Also let me know how to group devices based on OS in nimsoft. please help.
version is 8.2
Sorry, not sure if you ever received a response on this one.
The "sdgtw" probe can do this with some prep work. It has the ability to bring in any field in Service Desk that is part of the "Incident/Request" object. The catch is these fields must exist as part of the "Incident/Request" object.
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