AnsweredAssumed Answered

Options manager in progress

Question asked by JasonLLM on Dec 18, 2015
Latest reply on Jan 28, 2016 by J_W



I've a 14.1 Service Desk environment that was installed and then i take a mdb from another 14.1 and restored to the first environment.


My problem is  the following: If i try to install an option in the option manager it stays "in progress". Suppor told me to check the 8dot3 notation and is enable but you can't see the short notation in the files from the command promp when you type dir /X.


Support told me that i had to reinstall SDM to solved the problem, has anyone faced this?