AnsweredAssumed Answered

Pop-up Window in SDM Not Opening for Firefox

Question asked by Balram.Deswal on Dec 23, 2015
Latest reply on Jan 7, 2016 by Balram.Deswal

Hi Team,


I am using CA Service Desk 14.1. I have unchecked "Block pop-up windows" option in Firefox 31.0 version. Still I am unable to open any incident/request/contact/location in a new window by clicking on its link in search result. Because of this, I am unable to smoothly carry out functions like assigning location to a new/existing contact. Even though the pop-up is working in Chrome and Internet Explorer.


Kindly provide a solution for this issue.


Thanks & Regards,

Balram Singh Deswal