Has anyone configured the "Related Ticket Activity" to work (Found under Administration -> Notifications -> Activity Notifications
From my understanding if you activate that functionality it should propagate the Comments for instance to parent / child. This is not happening from either side. I tried using the Log Comment Activity Notification
Documentation that I found on this:
These are the steps that I followed to see if I can get it working:
Activated the Related Activity Activity on Log Comment
Recycled Service Desk (Did not do this at first, also don't think that this should be necessary)
Logged 2 Incidents
Linked the one to the other to now be part of a child / parent relationship
Logged comments on either side - comments do not pull through to either side.
Activity log should be generated for the related ticket that includes the following information:
- Related ticket activity type, for example, Log Comment
- Contact name
- Parent ticket type and its reference number
- Activity log description
Has anyone else tried this?