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CA PIM - Shared Account Management - "Multiple connections to a server (...)"

Question asked by oztoz01 Employee on Jan 4, 2016
Latest reply on Jan 7, 2016 by oztoz01



When I'm receiving the following error on CA PIM 12.8 when trying to reset or check-in an account password:

Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed

There are some Microsoft KB's about the issue but they seem to be addressing this for a shared network path. I've looked into this but the annoying thing is it occurs sometimes and I'm not able to pinpoint the reason yet. The only solution seems to disconnect the account -> force check-in -> delete -> re-create the account


The endpoint is Windows 2008, not joined to a domain. 2 privileged accounts are defined, both members of the Administrator group. There are tens of similar endpoints on the environment and they are all working fine.


Has anyone experienced such an error, or do you have any guesses? Thank you.