I use New SLA (default option), so support_lev.sym is not usable for me...
By default, there is attribute "mintime" where the closest time from all attached Service Type is shown.
Mintime exist only on Object level and is somehow "calculated" when new Service Type is attached.
So I expect, in the same way it is possible to obtain Service Type name... => crate new field on "Incident" object and fill it with Spell script...but I don't know, how to do it in Spell
In case I use Classic SLA, I can use support_lev for Service Type name. That's fine. But I can't find attribute for SLA end time (SLA Violatin time...). Do you know which one I have to use?