IT Process Automation

Hello,

Can you tell me please if it is possible to create a new group\Category in the Servicedesk  via Process manager 4.2  ?

Hi sabsh02,

I assumed you meant Process Automation Manager 4.2 so I have moved this discussion/question to the Process Automation community since it was previously in the CA Automation community (which is for the CA Server Automation product).

Kind regards,

Gregg

PAM's interaction with Service Desk is through web service calls.  So if there is a web service call for ServiceDesk to create a group or category then PAM can certainly call that.

I believe ServiceDesk includes a web service api doc in the documentation that is included with the software so I would suggest consulting that for a "create group/category" web service.

Yes, you can use the "CreateObject" web service. You just need to pass the factory (Pcat = request category, grp = group, etc.). You would also need to pass the name/value pairs for all the required attributes, of course.

As Benjamin said, you can use createObject webmethod.

PS : I'M using a french version so maybe i'll not translate everything correctly when i talk about the UI.

1 - Use the "call SOAP method" operator.

2 - Use the WSLD wizard

3 - Enter your WSDL url

4 - select your webmethod

5 - bind the dynamic parameters to your variables (SID = session ID, obtained from your login / objectType = "GRP" in your case if you want to create a group / attrs = attribute to be returned after the creation / attrVals = Attribute to set.

PS : Since everything is sent to SDM via XML, you need to use <string></string> when building your key/value for setting the attribute.

Example : Process.attrVals = "<string>last_name</string><string>My New Group</string><string>supervisor_contact_uuid</string><string>XXXXXXXXXXXXXXXX</string>

6 - No matter wich attribute you specified for the "attrs" variable, createObject always return newHandle (it's the persistend_id of your freshly created object! ) (persid = object : ID or UUID, so since the contact/group are using UUID as a unique identifier and the group object name is GRP, newHandle should looks like : grp:E1FD3456EABC346E. Keep it somewhere, if you are creating group, pretty sure you will add member to this group right after!

6.1 - To get the newHandle from the return, you need to check the checkbox "Extract SOAP response bodyto a variable" in the Call results section. Click "Add" at the bottom of the Call results section, and as the XPath expression write : //newHandle, and as the Dataset variable : specify your variable in wich you want the returned persid.

7 - If you want to add member to this group, you can use the createObject webMethod and create "grpmem" object. You will need group persid and contact persid to create a grpmem object. So you will need doSelect method to get the contact persid.

Ok, pretty sure i wrote way to much, and you will probably not understand everything. But try it, and everything will start to make sense as your learn!