Hi,
I am using 4.2 Pam version, I want my SD ticket to have some html format description like tables or font change. But pam Operator doesnt work for any html tags.
Same I can use in Email operator and there is option to Send in HTML format. can anyone suggest how to add html tags in operators so it works.
Hi everyone, first answer here, i'm from the Service Management forum
Yes, SDM support the rendering of HREF in description field, but this is the only supported html tag that i know!
You need to use the attribut keeplinks=yes when you define your pdm_macro for the ticket description
<PDM_MACRO name=dtlTextbox hdr="Description" attr=description colspan=4 keeplinks=yes make_required="yes" rows=15 size=180 spellchk=yes>
Do not forget to include your description into a CDATA tag since everything is sent to SDM via XML.
Here's how i do it :
var reqURL = Process.gblDSVals.SLCM_URL + "/usm/wpf?Node=icguinode.requestprofile&Args=" + Process.SLCM_RequestID__ + "&KEEP_returnNode=null";
var hyperLink = '<a href="' + reqURL + '" target=blank>' + Process.SLCM_RequestID__ + '</a>';
Process.ticketDescriptionHeaderEN = "<![CDATA[Request No " + hyperLink + " from Service Catalog.\n\nService Name: " + serviceNameEN + " ]]>\n\n";
Regards,