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Log comment while closing bulk tickets in backend(pdm_load/pdm_userload)

Question asked by mohansrinivas on Jan 11, 2016
Latest reply on Mar 22, 2018 by Gutis

Hello All,

 

CASD12.7

 

We are in need of closing bulk tickets in CASD of type-Req/Inc/Prob/RFC but while closing the bulk tickets we would like to insert some comments in the logs for the audit. Is ti possible using the (pdm_load/pdm_userload) however how we can use the comment in input file also please suggest on the best practices if any.

 

Regards,

Mohan

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