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Log comment while closing bulk tickets in backend(pdm_load/pdm_userload)

Question asked by mohansrinivas on Jan 11, 2016
Latest reply on Mar 22, 2018 by Gutis

Hello All,




We are in need of closing bulk tickets in CASD of type-Req/Inc/Prob/RFC but while closing the bulk tickets we would like to insert some comments in the logs for the audit. Is ti possible using the (pdm_load/pdm_userload) however how we can use the comment in input file also please suggest on the best practices if any.