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Siteminder R12 Slowness issue

Question asked by techsarwan on Jan 10, 2016
Latest reply on Jan 10, 2016 by Ujwol Shrestha

Hello All,

 

 

I am facing slowness issue in one of the Siteminder Policy Server...

 

Checking with you to share my analysis and get your suggestions to check further...

 

 

My Env:

 

FullVersion=12.0.302.328

 

OS :SunOS 5.10

 

 

When Server is slow:

 

 

Errors in smps.log:

When we observe slowness and policyserver console not responding we could see the below in smps.logs

 

 

socket 32 error from multiple truster hosts.. Ex.:[ERROR] Failed to send response on session # Number : <trusted host name and port> Socket error    32

   

 

Increase in current depth queue:

 

[7822/41][Fri Jan 08 2016 09:04:28][CServer.cpp:4406][INFO] ===================================================================================

[7822/41][Fri Jan 08 2016 09:04:28][CServer.cpp:4407][INFO] System Statistics

[7822/41][Fri Jan 08 2016 09:04:28][CServer.cpp:4411][INFO] Available file descriptors: 65536

[7822/41][Fri Jan 08 2016 09:04:28][CServer.cpp:4424][INFO] Thread pool limit: 75

[7822/41][Fri Jan 08 2016 09:04:28][CServer.cpp:4444][INFO] Thread pool: Msgs=18366 Waits=7667 Misses=29383 Max HP Msg= 158 Max NP Msg=  222 Current Depth=   214 Max Depth=    251 Current High Depth=       0 Current Norm Depth=      214 Current Threads=        75 Max Threads=         75

[7822/41][Fri Jan 08 2016 09:04:29][CServer.cpp:4452][INFO] Connections: Current=333 Max=375 Limit=7992 Exceeded limit=   0

[7822/41][Fri Jan 08 2016 09:04:29][CServer.cpp:4455][INFO] ===================================================================================

 

[7822/41][Fri Jan 08 2016 12:55:49][CServer.cpp:4444][INFO] Thread pool: Msgs=18318 Waits=12553 Misses=76866 Max HP Msg= 244 Max NP Msg=  205 Current Depth=    98 Max Depth=    273 Current High Depth=       0 Current Norm Depth=       98 Current Threads=        75 Max Threads=         75

[7822/41][Fri Jan 08 2016 12:55:49][CServer.cpp:4452][INFO] Connections: Current=211 Max=380 Limit=7992 Exceeded limit=   0

 

 

Sample Logs: When working normally..

 

 

[7822/41][Sun Jan 10 2016 00:00:16][CServer.cpp:4406][INFO] ===================================================================================

 

[7822/41][Sun Jan 10 2016 00:00:16][CServer.cpp:4407][INFO] System Statistics

 

[7822/41][Sun Jan 10 2016 00:00:16][CServer.cpp:4411][INFO] Available file descriptors: 65536

 

[7822/41][Sun Jan 10 2016 00:00:16][CServer.cpp:4424][INFO] Thread pool limit: 75

 

[7822/41][Sun Jan 10 2016 00:00:16][CServer.cpp:4444][INFO] Thread pool: Msgs=164671 Waits=146253 Misses=927104 Max HP Msg= 244 Max NP Msg=  281 Current Depth=     0 Max Depth=    281 Current High Depth=       0 Current Norm Depth=        0 Current Threads=        75 Max Threads=         75

 

[7822/41][Sun Jan 10 2016 00:00:16][CServer.cpp:4452][INFO] Connections: Current=72 Max=380 Limit=7992 Exceeded limit=   0

 

[7822/41][Sun Jan 10 2016 00:00:16][CServer.cpp:4455][INFO] =========

 

 

It is happening intermidently... We have removed this server from all the cluster to avoide load and using this only for SM Admin operation like FSSUI...

I am thinking the sloness issues is co-related with the Queue Depth increase and hence server is not responding...

 

Could you help me to take it further?

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