AnsweredAssumed Answered

We are trying to allow limited analyst to be able to see tickets associated to CI

Question asked by aramirezjr on Jan 13, 2016
Latest reply on Jan 13, 2016 by Jon_Israel

We have created two data partitions for two different analyst types.  One analyst which we refer to as Level 1 has access to all tickets even those they are not a member of the group.  Our other analyst partition is limited only to the tickets that they are a member of the group(s).  We would like to be able to give the rights to this limited analyst to see tickets associated with CIs they are responsible for.  Is this possible?  We tried adding this to the Call_Req constraint but it is giving us error

 

OR (change.group.[group]group_list.member IN @root.id) OR (caused_by_chg.group.[group]group_list.member IN @root.id) OR (change.assignee = @root.id) OR (caused_by_chg.assignee = @root.id)

 

Is this possible in SDM?

 

 

Outcomes