We have been experiencing the error messages with the screen shot below on Service Desk from our end today. Once we log out and log in a fresh, we are okay.
Please suggest what steps need to be check to avoid any downtime.
Can you tell us what version of SDM you are running in this environment? Also what action are you performing when this occurs? (for example - clicking on a ticket, doing a search etc...)
Also does this happen only on IE, or also other browsers - if only in IE, what version are you using?
Hi Jon ,
We experiencing this on 12.6 sdm...when doing search it happened but not everytime.
We are using IE v8 and 11
Hi Laqa, for this case, I am not sure what would cause that intermittently. You would have to do some fiddler tracing on the browser side to see what its looking for thats missing. Unfortunately SDM 12.6, and IE8 have now went End of Support, so we may not be able to do much for you on this one from a support standpoint.
Try fiddler and see what you get.
Could you please confirm if you have applied any cumulative patch. briefly provide us the steps you have follow to replicate this above displayed error.
are you able to replicate the same with different roles like Administrator/analyst.
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